Signing in with a passkey

A passkey lets you sign in with your device's fingerprint, face recognition or a security key instead of a password. It cannot be copied and does not work on phishing pages.

If your organisation enabled it≈ 2 minutesTouch ID, Face ID, Windows Hello or a security key

Adding a passkey

1. Sign in to webmail as usual.
2. Click Passkeys in the Zimlets panel at the bottom left. The My Passkeys window lists your registered passkeys; if there are none yet it says No passkeys registered yet.
3. Press Add passkey. The browser asks for a name for the passkey; type one you will recognise (for example "MacBook Touch ID").

Passkeys (2) and Add passkey (3) in the My Passkeys window

1. Confirm with your fingerprint, face or security key in the window the browser opens.

After the Passkey added. message, the new passkey appears in the list with its Name, Created and Last used details.

Signing in with a passkey

1. On the webmail sign-in page, press the passkey button (Passkey ile bağlan).
2. Confirm on your device. Webmail opens without asking for a password.

The passkey button (1) on the sign-in page

If your organisation uses the passkey as a second step, you enter your password first and are then asked to confirm with the Passkey ile dogrula button.

Deleting a passkey

In the My Passkeys window, press Delete next to the passkey. If you lost your device and cannot sign in, contact your administrator; they can remove your passkeys so you can register again.

Can't see it?

"Passkey registration is disabled by your administrator" means your organisation has not enabled the feature. If you see "This browser does not support passkeys", use an up-to-date Chrome, Edge, Safari or Firefox.