Skip to content

Recall policy

Decide how recalls made from webmail and recall requests arriving from Outlook are handled, and follow all events by sender.

Global administratorAdmin console › Tools and Migration › Profelis Recall

User side: Recall.

Events and summary

  1. Click Tools and Migration › Profelis Recall. The cards at the top show the current mode, the Unread only and Same sender settings, and the event, applied and failed counts.
  2. Type part of a sender, recipient, subject, Message-ID or detail into the search box (2); the list is filtered as you type.
  3. The Recalls by sender table (3) gives Total, Deleted, Trashed, Tagged, Failed (error / denied / ambiguous) and Other (not found / read) per sender. Clicking a row filters the list to that sender.
  4. The Recent events table below lists time, result, recall sender, recipient, subject and target Message-ID, newest first.

Recall: summary and table by sender

Recall: summary and table by sender

The panel shows the last 2000 events; the permanent record is on the server.

Policy

  1. Click Policy... in the toolbar (1 in the image above); the Recall Policy dialog opens.
  2. Choose the mode in When recall arrives (1):
    • off: recalls are ignored.
    • tag: the original is marked, never deleted (safe default).
    • trash: the original is moved to Trash.
    • delete: the original is removed permanently; this cannot be undone.
  3. With Only if original is unread (2) on, messages the recipient has opened are left alone.
  4. With Only if recall sender = original sender (3) on, requests whose sender does not match the original are rejected.
  5. If needed, enter Allowed sender domains (comma separated; empty means any) and the Tag name (tag mode) (4). Send recall report to sender notifies the sender after processing.
  6. OK (5). The policy applies to the whole server.

Recall Policy dialog

Recall Policy dialog

Outlook requests carry no authentication

Outlook recall messages are advisory. Choose delete only if you accept the risk; tag is recommended to start with.

Scope

Recall works only for recipients on the same mail system; a message that went outside the organisation cannot be recalled.