Recall

You take back a message you sent by mistake from the mailboxes of recipients on the same mail server.

Everyone≈ 1 minute

Recalling a message

1. Open the Sent folder in the left menu.
2. Select the message you want to recall.
3. Press Recall on the toolbar.

Sent (1), the selected message (2) and the Recall button (3)

A confirmation window tells you that copies still unread in the mailboxes of recipients on this server will be handled according to your organisation's policy. Press Yes to confirm, or No to cancel.

Recall confirmation: Yes (3)

1. The result appears at the top of the screen, for example Recall done: 1 recalled, 0 skipped. A detailed per-recipient report (subject Message recall report) also arrives in your inbox.

The recall result (4)

What happens and what does not

• Only copies delivered to recipients on your organisation's mail server are taken back. A message that went outside (for example to Gmail) cannot be recalled.
• Your organisation's policy decides what happens if the recipient has already read the message; read messages may be skipped.
• Depending on the policy, the message is deleted, moved to the trash, or only tagged. With tagging, the recipient sees the message with the Recalled tag.

Act quickly

Recall works best before the recipient opens the message.