{"id":15977,"date":"2022-09-16T14:09:02","date_gmt":"2022-09-16T11:09:02","guid":{"rendered":"https:\/\/yeni.profelis.com.tr\/?page_id=15977"},"modified":"2025-10-13T12:46:23","modified_gmt":"2025-10-13T09:46:23","slug":"musteri-memnuniyeti-politikamiz","status":"publish","type":"page","link":"https:\/\/profelis.com.tr\/en\/politikalar\/musteri-memnuniyeti-politikamiz\/","title":{"rendered":"M\u00fc\u015fteri Memnuniyeti Politikam\u0131z"},"content":{"rendered":"
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M\u00fc\u015fteri <\/span><\/span> Memnuniyeti <\/span><\/span> Politikam\u0131z <\/span><\/span> <\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Politikalar<\/span><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fteri <\/span><\/span> Memnuniyeti <\/span><\/span> Politikam\u0131z <\/span><\/span> <\/h5><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A\u00e7\u0131klama<\/h5><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Profelis, yetkili kurulu\u015f taraf\u0131ndan denetlenerek ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi standard\u0131na uygun oldu\u011funu belgelemi\u015ftir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fteri Memnuniyeti Politikam\u0131z<\/h6><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kalite ve M\u00fc\u015fteri Memnuniyeti Politikam\u0131z, m\u00fc\u015fteri memnuniyetini en \u00fcst d\u00fczeyde tutup teknolojiyi yak\u0131ndan izleyerek riskleri ve f\u0131rsatlar\u0131 y\u00f6netmek, kaliteden \u00f6d\u00fcn vermeden sistematik, planl\u0131, zaman\u0131nda ve mevzuata uygun olarak hizmet vererek de\u011fi\u015fen ko\u015fullara g\u00f6re s\u00fcrekli iyile\u015ftirmelerle hizmet yelpazemizi geni\u015fleterek b\u00fcy\u00fcmektir.<\/p>

Bu politika do\u011frultusunda;<\/p>

  • \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n kalite y\u00f6netim sistemine kat\u0131l\u0131m\u0131, e\u011fitimi ve tam deste\u011fi esast\u0131r.<\/li>
  • Profelis olarak i\u015fleri kalite y\u00f6netim sistemi, bilgi g\u00fcvenli\u011fi y\u00f6netim sistemi ve m\u00fc\u015fteri memnuniyeti y\u00f6netim sistemi standartlar\u0131na uygun bi\u00e7imde yaparken hizmet kalitemizi y\u00fckseltmek i\u00e7in \u00e7al\u0131\u015f\u0131r\u0131z.<\/li>
  • Yenilik\u00e7ilik yakla\u015f\u0131m\u0131 \u00e7al\u0131\u015fanlar\u0131m\u0131z aras\u0131nda yayg\u0131nla\u015ft\u0131rmak i\u00e7in yeni d\u00fc\u015f\u00fcncelerin ifade edilmesini destekleriz.<\/li>
  • \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n mesleki ve ki\u015fisel geli\u015fimlerini destekler, yat\u0131r\u0131mlar\u0131m\u0131z\u0131 onlar\u0131 g\u00f6zeterek yapar\u0131z.<\/li>
  • M\u00fc\u015fterilerimiz i\u00e7in her zaman en uygun ve adil fiyat politikas\u0131 uygular\u0131z.<\/li>
  • M\u00fc\u015fterilerimiz her t\u00fcrl\u00fc geri bildirimlerini ve teknik deste\u011fe ili\u015fkin \u00e7a\u011fr\u0131lar\u0131n\u0131, Profelis\u2019in sa\u011flad\u0131\u011f\u0131 web tabanl\u0131 \u00e7a\u011fr\u0131 bildirim sisteminden iletebilece\u011fi gibi aciliyet durumuna g\u00f6re e-posta veya gerekti\u011finde telefonla hizmet d\u00fczeyine uygun olarak iletebilir.<\/li>
  • M\u00fc\u015fterilerimizden gelen t\u00fcm geri bildirimler nesnel, tarafs\u0131z, adil ve gizlilik anlay\u0131\u015f\u0131 i\u00e7erisinde de\u011ferlendiririz.<\/li>
  • M\u00fc\u015fterilerimizden gelen t\u00fcm geri bildirimler ve teknik destek \u00e7a\u011fr\u0131lar\u0131 ile ilgili i\u015flemler tamamland\u0131ktan sonra s\u00fcreci inceler ve m\u00fc\u015fteri memnuniyet sisteminin iyile\u015ftirilmesi ve verimlili\u011finin art\u0131r\u0131lmas\u0131 i\u00e7in kullan\u0131r\u0131z.<\/li>
  • T\u00fcm geri bildirimlerin \u00e7\u00f6z\u00fcm s\u00fcrecinde m\u00fc\u015fterilerimizle a\u00e7\u0131k ileti\u015fim kurar, s\u00fcre\u00e7le ilgili bilgilendirmeleri yapar\u0131z, ilgili konuyu \u00f6n g\u00f6r\u00fclen s\u00fcrede \u00e7\u00f6zmeyi \u00f6nemseriz.<\/li>
  • Profelis olarak yap\u0131m\u0131z\u0131 m\u00fc\u015fteri gereksinimleri ve de\u011fi\u015fen ko\u015fullara g\u00f6re uyarlar\u0131z.<\/li>
  • Hizmet kalitemizden \u00f6d\u00fcn vermez ve bunun i\u00e7in gereken i\u015f g\u00fcc\u00fcn\u00fc s\u00fcrekli olarak sa\u011flar\u0131z.<\/li>
  • D\u00fczenli olarak i\u015f s\u00fcre\u00e7lerimizi g\u00f6zlemler, ba\u015far\u0131m\u0131n\u0131 \u00f6l\u00e7eriz ve denetleriz.<\/li><\/ul>

    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    M\u00fc\u015fteri Memnuniyeti Politikam\u0131z Politikalar M\u00fc\u015fteri Memnuniyeti Politikam\u0131z ISO 10002:2018 Politikalar A\u00e7\u0131klama Profelis, yetkili kurulu\u015f taraf\u0131ndan denetlenerek ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi standard\u0131na uygun oldu\u011funu belgelemi\u015ftir. M\u00fc\u015fteri Memnuniyeti Politikam\u0131z Kalite ve M\u00fc\u015fteri Memnuniyeti Politikam\u0131z, m\u00fc\u015fteri memnuniyetini en \u00fcst d\u00fczeyde tutup…<\/p>","protected":false},"author":2,"featured_media":0,"parent":15847,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15977","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/comments?post=15977"}],"version-history":[{"count":6,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15977\/revisions"}],"predecessor-version":[{"id":36666,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15977\/revisions\/36666"}],"up":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15847"}],"wp:attachment":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/media?parent=15977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}