{"id":15964,"date":"2022-09-16T13:59:21","date_gmt":"2022-09-16T10:59:21","guid":{"rendered":"https:\/\/yeni.profelis.com.tr\/?page_id=15964"},"modified":"2022-09-20T21:04:16","modified_gmt":"2022-09-20T18:04:16","slug":"our-mantis-usage-policy","status":"publish","type":"page","link":"https:\/\/profelis.com.tr\/en\/politikalar\/mantis-kullanim-politikamiz\/","title":{"rendered":"Our Mantis Usage Policy"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Mantis<\/span><\/span> Usage<\/span><\/span> Policy<\/span><\/span> <\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Policies<\/span><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\"Image<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n \n <\/lineargradient><\/lineargradient><\/lineargradient><\/defs><\/path><\/path><\/path>\n <\/svg>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Mantis<\/span><\/span> Usage<\/span><\/span> Policy<\/span><\/span> <\/h5><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\tPolicies<\/span><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Description<\/h5><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Please read the \u2018Mantis Terms of Use' carefully before submitting a bug report.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Our Mantis Usage Policy<\/h6><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The system used at Profelis to report and track issues is called \u201cMantis.\u201d It is a portal where technical issues related to ongoing projects and their resolution methods are documented and shared, helping the Profelis technical team track projects more effectively. Depending on the applicable SLA level, customer accounts may also be created, enabling customers to submit issue reports and\/or project requests directly to the Profelis technical team.<\/p>

Each project in Mantis is organized under its own name. To ensure effective project tracking, each project is displayed on its own dedicated web page, independently from other projects, under https:\/\/mantis.profelis.com.tr.<\/p>

Access permissions\/restrictions for the relevant page or pages are controlled by the portal system administrator. The system administrator creates user accounts within the portal for users who are to be granted access and defines them in the system.\n\nThe system administrator determines access permissions\/restrictions by assigning one of the authorization profiles to each defined account. These profiles may also be customized by the system administrator according to specific requirements and needs.\n\nThe authorization profiles within the portal are named \u201cReporter,\u201d \u201cDeveloper,\u201d \u201cManager,\u201d and \u201cViewer.\u201d Each user for whom an account has been created and an authorization profile has been assigned can view their authorization profile (access level) and the project or projects they are authorized to access under the \u201cMy Account\u201d tab in Mantis.\n\nUsers without a registered user account cannot access the system.<\/p>

Issue reporting steps:<\/p>

  • The system homepage can be accessed at https:\/\/mantis.profelis.com.tr.<\/li>
  • Users can log in to the system by entering the correct username and password.<\/li>
  • The project for which an issue will be reported is selected from the \u201cProject\u201d tab to access the relevant project page.<\/li>
  • On the project page, select the \u201cReport Issue\u201d tab.<\/li>
  • The issue reporting page is displayed.<\/li>
  • The group to which the reported issue belongs is selected from the \u201cCategories\u201d section.<\/li>
  • If applicable, the frequency at which the issue occurs is selected from the \u201cReproducibility\u201d section.<\/li>
  • If applicable, the severity level of the issue is selected from the \u201cSeverity\u201d section.<\/li>
  • If applicable, the priority level of the issue is selected from the \u201cPriority\u201d section.<\/li>
  • If the platform, operating system, and version information for the software has been previously defined, it is selected from the \u201cSelect Profile\u201d section.<\/li>
  • The \u201cPlatform\u201d field is completed if a platform different from the one defined under \u201cSelect Profile\u201d is being used.<\/li>
  • The \u201cOperating System\u201d field is completed if an operating system different from the one defined under \u201cSelect Profile\u201d is being used.<\/li>
  • The \u201cVersion\u201d field is completed if a version different from the one defined under \u201cSelect Profile\u201d is being used.<\/li>
  • If applicable, the version of the software in which the issue occurred is selected from the \u201cProduct Version\u201d section.<\/li>
  • If the person reporting the issue has the necessary authorization, the Profelis technical team member responsible for the reported issue is selected from the \u201cAssign To\u201d section.<\/li>
  • If applicable, the version in which the issue is expected to be resolved is selected from the \u201cTarget Version\u201d section.<\/li>
  • A brief, distinctive, single-sentence description summarizing the issue encountered is entered in the \u201cSummary\u201d field.<\/li>
  • Detailed information describing the issue is entered in the \u201cDescription\u201d field.<\/li>
  • If applicable, the steps required to reproduce the issue are entered in order in the \u201cSteps to Reproduce\u201d field.<\/li>
  • If applicable, any additional information or comments regarding the issue are entered by the reporter in the \u201cAdditional Information\u201d field.<\/li>
  • If applicable, files, images, logs, etc. related to the issue are attached using the \u201cUpload File\u201d section. The maximum file size for each attachment is 134,218 KB.<\/li>
  • The visibility of the reported issue is selected from the \u201cVisibility\u201d section. Depending on the situation, either \u201cPublic\u201d or \u201cPrivate\u201d can be selected.<\/li>
  • If another issue will be reported after submitting the current one, the checkbox in the \u201cContinue Reporting\u201d section is selected.<\/li>
  • By clicking the \u201cSubmit Report\u201d button, the reported issue is added to the project page and shared with other authorized users.<\/li>
  • The issue report is displayed on the page after submission.<\/li><\/ul>

    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Mantis Kullan\u0131m Politikam\u0131z Politikalar Mantis Kullan\u0131m Politikam\u0131z Politikalar A\u00e7\u0131klama L\u00fctfen hata bildirimi yapmadan \u00f6nce \u2018Mantis Kullan\u0131m \u015eartlar\u0131\u2019n\u0131 dikkatlice okuyunuz. Mantis Kullan\u0131m Politikam\u0131z Profelis\u2019te sorun bildirmek ve takip etmek i\u00e7in kullan\u0131lan sisteme \u201cMantis\u201d ad\u0131 verilir. Bu sistem y\u00fcr\u00fct\u00fclen projelerin teknik sorunlar\u0131n\u0131n…<\/p>","protected":false},"author":2,"featured_media":0,"parent":15847,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15964","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/comments?post=15964"}],"version-history":[{"count":0,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15964\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/pages\/15847"}],"wp:attachment":[{"href":"https:\/\/profelis.com.tr\/en\/wp-json\/wp\/v2\/media?parent=15964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}