Our Quality and Customer Satisfaction Policy is to maximize customer satisfaction, closely monitor technology to manage risks and opportunities, provide services systematically, in a planned manner, on time, and in compliance with regulations without compromising on quality, and to grow by expanding our service range through continuous improvements based on changing conditions.

In accordance with this policy;

• The participation, training, and full support of our employees in the quality management system are essential.
• As Profelis, while performing our work in compliance with the quality management system, information security management system, and customer satisfaction management system standards, we work to elevate our service quality.
• To spread the culture of innovation among our employees, we support the expression of new ideas.
• We support the professional and personal development of our employees and make our investments with them in mind.
• We always apply the most appropriate and fair pricing policy for our customers.
• Our customers can submit all kinds of feedback and technical support calls through the web-based ticketing system provided by Profelis, or, depending on the level of urgency, via e-mail or phone when necessary, in accordance with the service level.
• We evaluate all feedback from our customers with an understanding of objectivity, impartiality, fairness, and confidentiality.
• After completing the processes related to all feedback and technical support calls from our customers, we review the process and use it to improve the customer satisfaction system and increase its efficiency.
• We communicate openly with our customers throughout the resolution process of all feedback, provide updates regarding the process, and prioritize resolving the relevant issue within the estimated timeframe.
• As Profelis, we adapt our structure according to customer requirements and changing conditions.
• We do not compromise on our service quality and continuously provide the workforce required for this.
• We regularly observe our business processes, measure their performance, and audit them.