Our Quality and Customer Satisfaction Policy is to maintain the highest level of customer satisfaction, closely monitor technological developments, manage risks and opportunities, provide systematic, planned, timely, and legally compliant services without compromising quality, and grow by continuously improving and expanding our range of services in line with changing conditions.

In accordance with this policy;

• Employee participation, training, and full support are essential to our Quality Management System.
• At Profelis, we strive to improve the quality of our services while carrying out our activities in accordance with the standards of the Quality Management System, Information Security Management System, and Customer Satisfaction Management System.
• We encourage the expression of new ideas in order to promote a culture of innovation among our employees.
• We support the professional and personal development of our employees and make our investments with their needs and growth in mind.
• We always apply the most appropriate and fair pricing policy for our customers.
• Our customers may submit any feedback and technical support requests through the web-based ticketing system provided by Profelis, or, depending on the urgency, via email or, when necessary, by phone in accordance with the applicable service level.
• We evaluate all feedback received from our customers objectively, impartially, fairly, and with due regard for confidentiality.
• We review the process after all actions related to customer feedback and technical support requests have been completed, and use the findings to improve the Customer Satisfaction Management System and increase its efficiency.
• Throughout the resolution process for all feedback, we maintain open communication with our customers, keep them informed about the process, and prioritize resolving the relevant issue within the expected timeframe.
• At Profelis, we adapt our organization to customer needs and changing conditions.
• We never compromise on the quality of our services and continuously maintain the workforce required to uphold it.
• We regularly monitor, measure, and evaluate the performance of our business processes.