The system used at Profelis to report and track issues is called “Mantis.” It is a portal where technical issues related to ongoing projects and their resolution methods are documented and shared, helping the Profelis technical team track projects more effectively. Depending on the applicable SLA level, customer accounts may also be created, enabling customers to submit issue reports and/or project requests directly to the Profelis technical team.

Each project in Mantis is organized under its own name. To ensure effective project tracking, each project is displayed on its own dedicated web page, independently from other projects, under https://mantis.profelis.com.tr.

Access permissions/restrictions for the relevant page or pages are controlled by the portal system administrator. The system administrator creates user accounts within the portal for users who are to be granted access and defines them in the system.The system administrator determines access permissions/restrictions by assigning one of the authorization profiles to each defined account. These profiles may also be customized by the system administrator according to specific requirements and needs.The authorization profiles within the portal are named “Reporter,” “Developer,” “Manager,” and “Viewer.” Each user for whom an account has been created and an authorization profile has been assigned can view their authorization profile (access level) and the project or projects they are authorized to access under the “My Account” tab in Mantis.Users without a registered user account cannot access the system.

Issue reporting steps:

• The system homepage can be accessed at https://mantis.profelis.com.tr.
• Users can log in to the system by entering the correct username and password.
• The project for which an issue will be reported is selected from the “Project” tab to access the relevant project page.
• On the project page, select the “Report Issue” tab.
• The issue reporting page is displayed.
• The group to which the reported issue belongs is selected from the “Categories” section.
• If applicable, the frequency at which the issue occurs is selected from the “Reproducibility” section.
• If applicable, the severity level of the issue is selected from the “Severity” section.
• If applicable, the priority level of the issue is selected from the “Priority” section.
• If the platform, operating system, and version information for the software has been previously defined, it is selected from the “Select Profile” section.
• The “Platform” field is completed if a platform different from the one defined under “Select Profile” is being used.
• The “Operating System” field is completed if an operating system different from the one defined under “Select Profile” is being used.
• The “Version” field is completed if a version different from the one defined under “Select Profile” is being used.
• If applicable, the version of the software in which the issue occurred is selected from the “Product Version” section.
• If the person reporting the issue has the necessary authorization, the Profelis technical team member responsible for the reported issue is selected from the “Assign To” section.
• If applicable, the version in which the issue is expected to be resolved is selected from the “Target Version” section.
• A brief, distinctive, single-sentence description summarizing the issue encountered is entered in the “Summary” field.
• Detailed information describing the issue is entered in the “Description” field.
• If applicable, the steps required to reproduce the issue are entered in order in the “Steps to Reproduce” field.
• If applicable, any additional information or comments regarding the issue are entered by the reporter in the “Additional Information” field.
• If applicable, files, images, logs, etc. related to the issue are attached using the “Upload File” section. The maximum file size for each attachment is 134,218 KB.
• The visibility of the reported issue is selected from the “Visibility” section. Depending on the situation, either “Public” or “Private” can be selected.
• If another issue will be reported after submitting the current one, the checkbox in the “Continue Reporting” section is selected.
• By clicking the “Submit Report” button, the reported issue is added to the project page and shared with other authorized users.
• The issue report is displayed on the page after submission.